Facebook social plugin not working for logged out users?
While working on a client’s website I recently came across this issue that I believe may be a new one that many people will be having problems with and prompted me to post this quick tip.
I’m not sure if this is fallout after the recent Facebook privacy issues but after pulling my hair out for hours trying to untangle this mess and on the verge of giving up, I found the solution was one tick box away!
The problem that was occurring on the client’s site was whenever a visitor who was currently logged out of Facebook viewed his business web page, the Facebook social plugin did not present the data as it regularly did and instead showed a message that read something like “Facebook Public Profile Login to see this content.”
I soon realized after much to do that the reason the Facebook social plugin was not appearing to all visitors to the website had to do with this specific Facebook fanpage’s permissions and namely, the age restrictions.
By default a new Facebook fanpage is set to the following age restriction: “People 18 and over.”
By simply going to the Facebook fanpage in question and clicking “edit page” in the upper right corner (you must be an admin of the page to see this option), and then selecting “manage permissions,” I was able to correct the issue of the Facebook social plugin not displaying any information for logged out Facebook users visiting the company’s website.
Once on the “manage permissions” page change your age restriction settings to “Anyone 13+” and this will most likely solve your problem and make the Facebook social plugin appear correctly on your (or your client’s) website.
I’ve attached a screen shot with a brief walk through to this blog post to help others sort this problem out because I found this very simple solution through hours of trial and error. There’s currently not much help or support documentation to be found anywhere on the internet or on Facebook regarding this particular problem causing me to suspect that this may be a relatively new issue.
Just click the thumbnail image above for a quick walk through on how to fix your Facebook Social Plugin Issues…
If you found this post helpful or are having a related issue please drop a comment below or share this post so that others may find the solution.
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14 comments
I thought this would fix it but it still hasn’t fixed it for me – any other ideas?
Hi Reuben,
Can you post a link to your site so we can see what you may have going on?
It could be a number of things… Let’s start with a URL.
THANK YOU, THANK YOU, THANK YOU.
I was like you, almost giving up, but thanks to this post, the problem has been solved.
THANK YOU SO MUCH for posting this!!!!!
Happy to help! This issue had me pulling my hair out awhile back so I figured if it stumped me for a few hours it was surely stumping others as well.
I hope it saved you some time and got it working right, rather than leaving the facebook social plugin off of the site completely. Many people just abandon the idea of adding the Facebook social plugin when they get frustrated with it not working right.
Thanks for sharing, but this did not fix mine either.
My security settings are already for ages 13+
My facebook fan page is:
http://www.facebook.com/realrobertbruce
Please help, thanks.
Hi Timothy,
Where is the web page in question where you’re trying to place the Facebook social plugin? If you’d rather not post in a comment reply feel free to send it to me via the contact form and I’ll take a quick look.
Thanks for commenting,
Chris
Hi Chris. Thank you so much for posting this entry. Unfortunately I am having the same problem, even after changing the age settings. Could you possibly email me directly so I can talk to you on this matter off of this blog, and let you know my website url etc.
Thank you very much,
Keith
Hi! I have the same problem… pleas help-me!!!
I migrate my page to fanpage e after this nothing show faces… only 2 why??
thanks!
found this when goggling for an answer and I’m having same issues, it comes and goes for me and I cant figure out the cause -
fan-page is http://www.facebook.com/chrisjosephhockey and web site is http://www.chrisjosephhockey.com
Oh boy… Looks like the slider you’re using to draw attention to the Facebook social plugin may be wreaking havoc on the code itself.
Try embedding it directly into the page and see what happens to help you rule out some possible issues.
I found the country restrictions needs to be not set, as well as the age restriction at 13+
For anyone who this solution isn’t working it’s probably because of Country Restriction.
Once I canceled it, the like box is now showing for log out users as well.
Thanks for this helping post !
I had a problem. It showed my post when logged in, and only on social ranking… but not on chronological and reverse chronological
Hi,
I’m at wit’s end over this facebook feed thing. I’ve spent days reading forums and trying different things. Nothing seems to work. The widget looks good, but no feed shows up. Actually, sometimes it does, but it’s only a post from almost a year ago. The site is:
http://go2hanks.com/
Please help?
Thanks